Refund policy

Because decants are poured to order from open bottles and are a personal-care product, we can't accept returns or exchanges on decants once they've shipped.

If something goes wrong:

- Wrong fragrance or size: message us within 7 days of delivery and we'll send the correct item at no cost.

- Leaked or broken on arrival: send us a photo within 7 days of delivery and we'll replace it.

- Lost or stolen in transit: orders with Shipping Protection are reshipped free. Without it, we'll help you open a claim with the carrier.

Authenticity guarantee: every decant is poured from an authentic full bottle. If you ever doubt authenticity, contact us and we'll share the purchase receipt and batch code for that bottle.

To start a request, contact us through our Contact page with your order number.